Parent Resources

Your local Imagination Library coordinator can advise you whether your new area is funded. Click here and email your local coordinator directly.

You can update your address in the parent’s log-in area, this will be sent to your local Imagination Library coordinator for approval. If you don’t have access to the portal, please email the coordinator of your Dolly Parton’s Imagination Library. You can find your coordinator by clicking here. Please be advised that it will take between 6-8 weeks for the next book to arrive at your new address due to our advance ordering system.

Please contact your local coordinator if you have changed the email address you used when enrolling, so you continue receiving resources. Find your local coordinator here.

Your first book will take 6 – 8 weeks to arrive. Similarly, if you have updated your address, it will take 6 – 8 weeks for your book to arrive from the time of your update. From then your book should arrive monthly. If you believe your book hasn’t arrived when it should, please contact your local Imagination Library coordinator. You can find their details by clicking here.

The book should be on its way and will arrive shortly. You can log into your parent portal to see what date the book has been picked up by Australia Post.

If this is an ongoing occurrence, you will need to advise your local post office, and/or let us know an alternative address for your mail. On a per-case basis a coordinator may be able to provide you with an alternative available book for your child’s age group.

Please send us your feedback by via email.

Your friend/family member will need to register their child to their local Imagination Library (if one is available in their community – please click here to search our communities). The local Imagination Library coordinator will be able to advise if there are spaces available or if they will need to be placed on a waitlist.

We send books based on age, including month and year. This means that if you have twins they will receive the same book. Talk to your local coordinator about the options for twins in your location. You can find your local coordinator by clicking here.

As books for our Imagination Library are determined for two years at a time, when siblings are a year apart the younger child may receive some of the same books as the elder child.

To keep the postage and program costs low, books are not tracked, however you will be advised of the date of pick up by Australia Post through the parent online portal.

Books are picked up by Australia Post around the 10th of the month, with an estimated delivery date of by 15th of each month, give or take a few days. Due to unforeseen circumstances, there could be delays in the delivery of books.